EarthLink, Inc. announced a comprehensive plan to restructure its contact center operations. The restructuring efforts are part of the company's conti...

EarthLink, Inc. announced a comprehensive plan to restructure its contact center operations. The restructuring efforts are part of the company's continuing strategy to deliver award-winning service as it increases operational efficiencies and reduces overall costs.

Under the plan, EarthLink will close its contact center operations in Harrisburg, PA, Roseville, CA, San Jose, CA, and Pasadena, CA and reduce its contact center operations in Atlanta by the end of the first quarter of 2004. EarthLink expects a seamless transition as customer support functions will be routed to its remaining Atlanta staff and to outsourced contact center providers. Approximately 1,300 employees will be directly impacted.

"EarthLink remains committed to delivering award-winning customer service and maintaining our reputation for excellence and innovative tools and features," said Garry Betty, EarthLink's chief executive officer. "By improving operational efficiencies, this plan allows us to serve our customers and better compete in a highly dynamic marketplace."


About EarthLink
As a leading national Internet service provider headquartered in Atlanta, EarthLink has earned an award winning reputation for outstanding customer service and its suite of online products and services. According to the J.D. Power and Associates 2003 Internet Service Provider Residential Customer Satisfaction Study(SM), EarthLink is ranked highest in customer satisfaction among high-speed Internet Service Providers.

For more information, please visit: www.earthlink.net