Includes doubling in size for both customer and technical support centers; the technical live chat and tier 2 technical support is available 24 hours a day.

Globat.com, a web hosting firm, yesterday announced its new customer service initiative to increase all measures to provide the best-quality service for their customers.

According to the company, since their August 7th launch, Globat.com has seen huge improvements with significant drops in wait times, abandoned calls and pending e-mail tickets. The recent efforts includes doubling in size for both customer and technical support centers, which are now available 24x7. In addition, the technical live chat and tier 2 technical support is also available 24 hours a day, as well as an increase in resources to their E-mail Ticket Center that guarantees a response to all inquiries within 4 hours during peak hours.

"Our customers spoke and we listened," said Ben R. Neumann, President and CEO of Globat.com. "Customer service plays a huge role in the reputation and value of a Web hosting company and is something that will set Globat.com event further apart from other Web hosting providers. This push comes in conjunction with a series of other improvements we are implementing."