Enhances customer service with '911 Executive Escalation Service' and new Continuous Data Protection add-on 'DataLockBox'.

JaguarPC, a provider of web hosting solutions, today announced the launch of two new services focused on enhancing customer experience. The company states that for companies requiring immediate issue resolution, it is offering 911 Executive Escalation Service which provides direct access to the company executives. Customers can also directly access DataLockBox powered by R1Soft's Continuous Data Protection backup.

The company explains that 911 EES is an offering with a dedicated toll free number which directly connects clients of the service with top executives in the company's management team. 911 EES is the failsafe to bypass the company's multiple customer service options in the event immediate resolution is required for clients with intensive resource requirements. DataLockBox is available for all JaguarPC clients on shared, reseller, VPS and dedicated/colocation hosting plans. Clients can access the add-on inside their control panel and choose to restore files 24 x 7 off the actual backups from JaguarPC. For dedicated hosting clients currently subscribed to R1Soft backups, DataLockBox gives them the ability to manage their backups online, set intervals and restore points, claims the company.

"Serving the customer is in our DNA, and the new 911 Executive Escalation Service is an extension of this philosophy," say Greg Landis, President of JaguarPC. "Every member of our executive team is customer service personnel first and foremost, including me. This new service guarantees that enterprises which demand high availability will always have immediate resolution."

"With the current economy stuck in a slowdown, we've made it our top priority to focus on ways to help our customers succeed," continues Landis. "These two new service offerings are the beginning of many more to come which will enhance our user experience. At JaguarPC we've made a strategic decision to focus on continual improvement of internal processes and customer service initiatives. Both 911 EES and DataLockBox help reduce areas of stress for our clients so they can focus on addressing their core business challenges."