Embeds SupportSoft service automation technology in the Firefox browser and the Thunderbird email client.

SupportSoft, Inc., a provider of Real-Time Service Management software, and Mozilla Corp., have teamed up to add features to the Mozilla products and thus aim to enhance end-user experience.

The patented SupportSoft SupportTriggers functionality has been included in Mozilla's product offerings to provide the estimated 45 million individuals that use the Firefox browser and the Mozilla Thunderbird email client with a better and more reliable user experience, claim both the companies.

SupportTriggers provides support organizations, software development teams and service providers with the ability to embed automated technical support capability directly into a business application or service, without changing the source code. Both the products will incorporate the SupportTriggers technology, which is designed to automatically respond at the time application problems occur and then, offers to proactively report the problem to Mozilla.

"By providing root cause diagnostics and just-in-time reporting of problems, SupportSoft SupportTriggers allows us to continually improve our products," said Mike Schroepfer, Director of Engineering, Mozilla Corp.

"We're delighted to play an important role in further advancing this experience by providing 'built in' support for Mozilla applications using one of our patented technologies," said Rich Matta, Senior Director of Product Development, SupportSoft.