Honored with the Name Intelligence Users' Choice Award for best improvement in customer service during Domain Roundtable Conference.
Network Solutions, a provider of web based solutions and domain name registration services, yesterday announced that it was recently honored with the Name Intelligence Users' Choice Award for best improvement in customer service.
The annual awards ceremony was held during the Domain Roundtable Conference, which took place in Bellevue, WA, from April 19 - 21, 2006. According to Jothan Frakes, Vice President of Business Development with Name Intelligence, Network Solutions was recognized for best improvement in customer service for numerous positive verbal and written comments from Network Solutions' customers regarding satisfaction with their customer service experiences.
"Over the past four years, we have overhauled the entire customer service organization and incorporated an intensive six-week training program for all customer consultants," said Shelley Rawlings, Senior Vice President of Customer Service and Support for Network Solutions.
According to the survey conducted among Domain Roundtable Conference attendees that collected user's choice for their favorite registrar, Network Solutions was included as one of the top eight registrars.