Provides enterprise hosting customer support for U.S., European, Asia-Pacific customers; direct access to skilled certified engineers for technical support.

NTT America, a wholly-owned U.S. subsidiary of NTT Communications Corporation and a provider of data and IP services, yesterday announced the launch of the Certified Engineering Center (CEC), which provides Enterprise Hosting service customers with direct access to skilled certified engineers for technical support.

The new streamlined support service eliminates the traditional tiered call center structure that required customers to interact with multiple levels of support before speaking to a qualified engineer. Through the CEC, all U.S., European, Asia-Pacific customers who are supported through NTT America's U.S. datacenter can speak to a certified Windows, Solaris, Linux or Networking engineer for technical support, claims the company.

"We created the CEC in direct response to customer demand for the elimination of queues and repetitive interactions with low-level ticket takers," said Hideki Kurihara, Vice President of the Enterprise Hosting Business Unit at NTT America.