Provider of domain name registration selects Parature's customer service software to manage the support needs of their customers.

Parature, an on-demand customer service software provider, today announced that Moniker Online Services, LLC has selected their customer service software to manage the support needs of their customers. The company states that, Moniker is a provider of domain name registration, management, and monetization services for individuals and businesses that wish to have a unique address and branded identity on the Internet.

The company believes that, Moniker has grown exponentially in all aspects of their business, stated Victor Pitts, VP of Sales and Support. It also  adds that prior to implementing their customer service it managed all of their support requests via Microsoft Outlook. This type of issue management was not only an overwhelming burden on their customer service representatives, but a very inefficient process. It avers that Moniker required good enterprise technology to effectively manage their growing customer base.

"Organizations today, are consistently challenged to provide effective world-class customer support," said Duke Chung, Parature CEO and President. "Parature is dedicated to empowering organizations with the smartest, most efficient way to manage customer service; streamline and strengthen ongoing customer communication; increase customer retention and improve the efficiency & effectiveness of their support teams."

"The implementation of Parature Customer Service software has made a tremendous difference to our support team; the increase in efficiency has freed up time in their schedules to provide our customers with pro-active support as opposed to reactive support," said Pitts. "Additionally, the prioritization and escalation processes the software enables has standardized the quality of service we are able to provide our customers, ensuring we meet our statement of work which is crucial to our success."