Qwest Communications International Inc. today announced a contract to provide RewardsPlus Corporation – a leading provider of benefits management tech...

Qwest Communications International Inc. today announced a contract to provide RewardsPlus Corporation – a leading provider of benefits management technology – with call center applications, Qwest Web Contact Center and Qwest Web hosting services. The Qwest solution makes it easier for users to view benefits information, enroll and access their core and voluntary benefits selections 24X7.

RewardsPlus offers a suite of Web-based applications and professional services that support employee benefit communication, enrollment and ongoing administration. Because not all users have access to the Internet, RewardsPlus also offers solutions based on interactive voice response (IVR) technology. Using the Qwest services, RewardsPlus combines automated voice and Web self-service tools to give users the ability to review all their benefits information. After the caller is logged into the application, they are presented with dynamic options that are specific to their own personal benefits – so they never have to wade through benefits information that is not relevant to their account.

Under the contract with Qwest, RewardsPlus will use the Qwest Web Contact Center (a network-based IVR, vXML platform) to manage the company’s IVR application. Qwest developed RewardsPlus’ application and is hosting the company’s online benefits management platform in the secure, reliable environment of one of Qwest’s eight state-of-the-art CyberCenter facilities. “Our clients look to us for an easy-to-use benefits interface, with secure and reliable access to program data,” said Gary Broache, executive vice president and chief operating officer for RewardsPlus. “We chose Qwest to enhance our online portal’s capabilities because they have the capability to offer an integrated, turnkey solution.”

“Qwest is pleased to offer an integrated, Qwest network solution that allows RewardsPlus to meet their clients’ seasonal needs and automatically adjust to varied call volumes,” said Clifford S. Holtz, executive vice president of Qwest’s business markets group.

About the Qwest Web Contact Center and Qwest Web Hosting Service Qwest Web Contact Center is an interactive voice response and voice recognition solution for both inbound and outbound applications based on the Voice XML standard. It works as a stand-alone application or integrates with Web, computer telephony integration platforms and database information. Qwest Web Contact Center provides the reliability and scale of a network-based solution with the control and flexibility of a premises-based implementation. Qwest’s hosting business is growing – with a more than 10 percent increase in hosting operations contracts this year. Whether purchased as a stand-alone service or integrated as part of a Qwest Web Contact Center solution, Qwest Web hosting services offer an integrated portfolio of Internet solutions over an all-optical Internet protocol (IP) network.

Hosting operations take place at one of Qwest’s eight state-of-the-art CyberCenters located in Burbank, Calif.; Chicago; Denver; Newark; Tampa; Sacramento; Sterling, VA; and Sunnyvale, Calif. Qwest CyberCenters have some of the industry’s most advanced procedures for monitoring, diagnosing and resolving network, operating system, and application problems before they can begin.


About Qwest
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company’s 47,000 employees are committed to the “Spirit of Service” and providing world-class services that exceed customers’ expectations for quality, value and reliability.

For more information on Qwest, please visit www.qwest.com


About RewardsPlus
A leader in Web-based outsourced benefits management solutions, RewardsPlus' RealLife Benefits simplifies and automates benefits communications, enrollment and benefits administration in addition to offering a suite of voluntary benefits and call center services. Serving more than one million lives, RewardsPlus’ clients include a wide array of brokers and consultants as well as nationally recognized corporations, including Unilever, AT&T and National City Corporation.

For more information on RewardsPlus, please visit www.rewardsplus.com