To guarantee specific levels of network performance and service, as well as provide a credit of 100 minutes of free service for any minute of downtime.

ServePath, a dedicated server and hosting provider, today announced at the LinuxWorld Conference & Expo its new Service Level Agreement (SLA).

The company says that it is the first provider to offer such a detailed SLA to guarantee specific levels of network performance and service, as well as provide a credit of 100 minutes of free service for any minute of downtime to ensure customer satisfaction. According to ServePath, its new SLA promises 100% uptime, as specified in the agreement. Details of the SLA include technical elements of Internet network performance to dozens of other networks around the world. It also covers support response time, hardware replacement guarantees, domain name services, power availability and performance, cooling and environment, and other services.

"The 10,000% Guaranteed SLA is also unique because it provides for remedies that are the most generous in the industry," said John Keagy, President, ServePath. "Many SLAs only set service levels but don't back them up with remedies for failure to deliver. ServePath gives you a credit of 100x for every minute of downtime."