Company includes customer support tools in version 3.5 of its customer service software application.

SmarterTools, Inc., an information technology-management software company, today announced the release of SmarterTrack 3.5. The company says that this product contains the features and functionality of a help desk, ticket system, live chat, cost analysis, data mining, knowledge base, and reporting software delivered within one elegant web interface.

It explains that this software includes the WhosOn feature giving businesses the ability to track customers as they navigate web sites in real-time and allows agents to invite users to live chats and also adds ticket and live chat distribution methods, Google mapping for live chat, etc.

"We are always looking for ways to provide our customers with the features they are looking for—even between major release versions,” said Tim Uzzanti, CEO of SmarterTools. "SmarterTrack 3.x was one of the most anticipated releases in the history of SmarterTools and we are committed to expand upon that success."