Integrated within the PEM provisioning system, the solution enables service providers to automate ordering, billing and customer support.

SWsoft, a server automation and software virtualization firm, yesterday announced the availability of PEM.Billing, a business support system (BSS) for service providers and ISPs.

SWsoft's PEM.Billing provides a customizable workflow engine to manage and automate back end systems and processes, such as ordering, account management, billing, invoicing, trouble ticketing and fraud control. The solution uses a web-based storefront and management control panels to help service providers launch new services, implement promotions, provide web-based online account management and integrate service delivery systems. PEM.Billing is integrated with the PEM provisioning system, says the company.

"PEM.Billing is a flexible, scalable solution that delivers superior business support processes, which can be critical to improving customer satisfaction and renewals," said Douglas Johnson, Product Manager, SWsoft. "The software can be easily integrated with existing systems, so users can quickly react to market conditions with new services and deliver specific service plans for target customers."