Provides managed IVR and contact center solutions as well as disaster recovery and avoidance services with the new facility.

Syntellect Inc., a provider of Customer Interaction Management solutions, today announced that their new Phoenix Data Center is fully operational.

According to the company, the addition of the Phoenix Data Center enhances Syntellect's Hosted Services Group capability to provide managed IVR and contact center solutions as well as disaster recovery and avoidance services for their IVR and contact center customers. Located in a facility that provides access to 40 telecommunication carriers and Internet service providers, it offers truly carrier neutral access for customers.

"Our new facility provides unsurpassed access to telecommunications carriers, data security and network connectivity. We are in a hardened facility with state-of-the-art access control. We share our facility with some of the biggest companies in the world who are also leveraging it to ensure 100% uptime for mission-critical applications," says Kevin McRee, Vice President of Operations for Syntellect.