Web Host's Customer Support Under Test at HosTest
 

HosTest.net, a provider of web hosting solutions, today announced that the customer support of web hosts is under test.

The company says that customer support is crucial in the web hosting business. Web hosts looking to improve their customer support performance will benefit from a new service available at HosTest.net. The testing and audit service of HorMart Ltd. gives feedback on how customers are treated. Web hosting companies can choose among three basic services. If a web host would like to see the business through the eyes of its customer, then the individual customer support audit is the best option. The third option suits web hosts targeting new markets. It brings review of the customer support level standards in different markets.

HorMart has developed a methodology for measuring the performance of web hosts support teams over the last two years. The testing runs in 24/7 mode, and includes both non-professional and expert questions simulating customers with different backgrounds, the audit program covers multiple communication channels, e-mail, phone, live chat. The quality of the response to each testing question is evaluated according to five point scale. E-mail answers have an additional parameter, the response time. The audit service offered at HosTest.net is designed for web hosting providers all around the globe. Currently the testing service is available only in English, added the company.